What is NPS and how do you calculate it?

NPS (Net Promoter Score) measures customer loyalty with a single question: "From 0 to 10, how likely are you to recommend our company?". The calculation subtracts the percentage of detractors (scores 0–6) from the percentage of promoters (scores 9–10). In Loyvox this is automatic and appears in real time on the results panel.

What is the difference between NPS, CSAT and CES?

Three methodologies with different goals: NPS measures long-term loyalty, CSAT (Customer Satisfaction) measures satisfaction with a specific interaction, and CES (Customer Effort Score) measures how much effort it took the customer to get something resolved. Loyvox has ready-made templates for all three.

How do I create an online satisfaction survey?

You can start from a ready-made template or describe your goal and let the AI generate the questions in seconds. Then just customize, publish and share by link, QR code or email. No technical knowledge needed.

Do I need to pay to use Loyvox?

No. The Free plan is lifetime and lets you create surveys, collect answers and see results without a credit card. You only subscribe to a paid plan when you need more volume or advanced features.

How do I share my survey with respondents?

After publishing, you share by direct link, a QR code for printing, or send it by email straight from the platform. It works on any device — phone, tablet or computer — without the respondent installing anything or creating an account.

Can I use artificial intelligence to create questions?

Yes. Just describe your survey topic and the Loyvox AI suggests the most suitable questions — automatically choosing the best type (rating, multiple choice, open text) for each one. You review and adjust as you like.

Find out why customers buy, complain or walk away.

Create professional surveys with AI for customers, employees and products. Share by link, QR code or WhatsApp and turn answers into smart decisions.

Create a free survey See a sample survey

Free forever · No credit card · 100 responses per month · AI included

DEMOloyvox.com/p/nps-padrao

QUESTION 1 OF 3

On a scale of 0 to 10, how likely are you to recommend our company?

012345678910

QUESTION 2 OF 3

What do you like most about our product?

Ease of use

Fast support

Fair price

2 OF 3 QUESTIONS

SATISFACTION

Crescimento 12%

+142 answers today

Crescimento de 23%

Build in minutes
Share wherever you want
AI analyzes automatically
Free — no card

Solutions by segment

Pick an industry and find ready-made templates to build your survey in minutes.

Clinics and practices

Patient satisfaction and NPS

Gyms

Member retention and culture

Real estate

Customer experience when buying

Restaurants

Service and menu ratings

E-commerce

Post-purchase and post-delivery CSAT

Education

Student satisfaction and dropout

Hospitality

Guest and stay NPS

Agencies and consultancies

Surveys under your own brand

60+ ready-made templates

Templates built by specialists
to raise your response rate and save hours of work.

Popular

E-commerce

Customer satisfaction

1How likely are you to recommend us?
2What drove your score?
3How can we improve?

Most used

HR & People

Employee climate — what does your team think?

1How do you rate the work environment?
2Do you feel recognised?
3What holds your performance back?

Ready template

Popular

E-commerce

Did an unhappy customer become a promoter?

1How was your buying experience?
2Did the product arrive as expected?
3Would you buy again?

Most used

Events

Was your event a success?

1How do you rate the event overall?
2Did the content meet your expectations?
3Would you attend future editions?

Ready template

Product & UX

Which bug annoys your users most?

1Did you complete your first goal?
2What was hardest to understand?
3What surprised you most?

Ready template

Business

Why are customers and employees leaving?

1What made you leave?
2What could have made you stay?
3Any comment for the company?

Ready template

60+

ready-made templates for any industry

Step by step

Create. Share. Find out what to do.

No technician. No complicated setup. No boring tutorial. You start right now.

Passo 1

Create

Describe the goal or pick a template. The AI builds your survey in seconds.

⭐Standard NPS4 questions

🏢Workplace culture7 questions

— ou —

✦Criar com IA em segundos

→

Passo 2

Send by link, QR code, WhatsApp or email. Your customers answer from any device.

→

Passo 3

Analyze

Follow answers in real time and get insights to make better decisions.

NPS

4.8

CSAT

445

Responses

Promoters

72%

Passives

17%

Detractors

11%

Start now — it is free

The AI works while you sleep

Você coleta dados. The AI finds the truth.

AI reads hundreds of responses in seconds and pinpoints the main problems, opportunities and actions to improve your customers’ experience.

Finds the hidden

Sees what slips by

"78% of those who leave complain about slowness"

Example of an analysis generated by the AI from the answers.

Suggests action

Says what to do first

"Start by optimizing load time — biggest impact on satisfaction."

Example of a suggestion generated by the AI. No vagueness.

Delivers in seconds

Ready right away

You hit "Generate analysis" and get it all done.

It is not a report. It is action.

60+

Ready-made templates

Years in the market

< 3 min

To publish

Card required

Why trust Loyvox

Projetada para transformar feedback into decisions.

Every Loyvox feature was built to make surveys simpler, analysis smarter and decisions faster. Because listening to customers only pays off when it turns into action and results.

Built-in AI

Creates surveys and analyzes answers automatically.

Built for Brazil

Pricing in reais and local support.

No hassle

Start free, no card, and cancel whenever you want.

Why Loyvox

Much more than build surveys.

Create surveys with AI, analyze every answer automatically and surface the key insights to make faster, smarter decisions.

The AI writes the survey for you

Describe what you want to know. The AI assembles the right questions in seconds — you do not have to think of each one.

Plain language, one click

Unhappy-customer alert

A detractor answered? You are notified right away, in time to act before it becomes a 1-star review.

Act before, not after

Send via WhatsApp

Share the survey on the channel people actually answer — without depending on email alone.

Where people actually reply

Answers in real time

Every answer shows up live, with charts that update by themselves. No waiting weeks for a report.

Data now

Questions that adapt

With conditional logic, the survey skips or shows questions based on each answer. Each person answers only what makes sense for them.

Smart flow

The brand is yours, not ours

Customize with logo, colors and cover photo. On the Professional plan, use your own domain.

Full branding

Export however you want

Take your data to Excel/CSV or PDF at any time. Extra formats available on paid plans.

CSV · PDF · and more

Advanced access control

Protect with a password, cap responses and schedule automatic closing. IP restriction available on paid plans.

Password · cap · deadline

What our customers say

Those who use Loyvox already sees the difference.

Companies that simplified surveys, cut manual work and started understanding their customers better.

“Gerenciamos pesquisas de 12 clientes ao mesmo tempo. Substituímos 3 ferramentas que usávamos e cortamos o custo de pesquisa pela metade.”

Fernanda Costa

Sócia · Comecedigital

“Enviamos a pesquisa pelo WhatsApp após cada serviço. A taxa de resposta foi de 8% para 41% — hoje sabemos onde melhorar antes que o cliente reclame.”

Larissa Silva

Fundadora · CleanStay

“A IA sugeriu ajustes nas perguntas que nunca teríamos pensado. O relatório automático nos poupa horas de trabalho toda semana.”

Igor Oliveira

Gerente · Loytag

Everything to get started

Everything you need to build professional surveys.

Start free with AI, unlimited surveys and the core features to listen to your customers.

AI-built surveys

Describe the goal and the AI assembles the survey, ready to tweak.

No credit card

Start for free — no card is asked to create the account.

Anonymous survey option

Turn it on to collect answers without linking IP, name, email or phone to the respondent — compliant with Brazil’s LGPD.

Automatic NPS

Promoters, passives and detractors classified on their own, in real time.

CSV export

Take your answers to Excel/CSV whenever you want.

Pricing

Start free. Grow the plan as your company grows.

No credit card. Plans from R$49/month with AI, customization and advanced features when you need them.

See all plans →Start free

No card to start · Cancel whenever you want · No setup fee

Frequently asked

Perguntas questions

Everything you need to know to get started.

Free — no credit card

Find out what your customers really think.

Create your first survey in under 3 minutes. No coding, no hassle and with over 60 templates ready to go.

Create a survey now

✓ No card · ✓ Cancel whenever you want · ✓ Support in Portuguese

Find out why customers buy, complain or walk away.

Pick an industry and find ready-made templates to build your survey in minutes.

Templates built by specialiststo raise your response rate and save hours of work.

Customer satisfaction

Employee climate — what does your team think?

Did an unhappy customer become a promoter?

Was your event a success?

Which bug annoys your users most?

Why are customers and employees leaving?

Create. Share. Find out what to do.

Você coleta dados. The AI finds the truth.

Sees what slips by

Says what to do first

Ready right away

Projetada para transformar feedback into decisions.

Those who use Loyvox already sees the difference.

Everything you need to build professional surveys.

Start free. Grow the plan as your company grows.

Perguntas questions

Find out what your customers really think.

Templates built by specialists
to raise your response rate and save hours of work.