NPS: measure customer loyalty the right way
One question. One number. The health of your business.
Build your Net Promoter Score survey in minutes, with promoters and detractors classified automatically and the score updating live.
Free to start · No credit card
The problem
Most companies measure satisfaction in confusing ways, with no standard and no benchmark — and end up not knowing whether the customer would actually recommend the brand.
- No idea whether customers would recommend you
- Satisfaction measured differently each time, with no comparable standard
- Finding out the customer was unhappy far too late
- Feedback spreadsheets nobody turns into action
- No benchmark to know whether the result is good or bad
How Loyvox solves it
Loyvox calculates NPS automatically (% promoters − % detractors), with the standard 0-to-10 question plus an open question to understand why — and shows the score in real time as answers arrive.
Benefits
Automatic calculation
Promoters, passives and detractors sorted on their own — no Excel formula.
Real-time score
Watch NPS rise or fall with each answer, without waiting for the survey to close.
Detractor alert
Get notified within seconds when someone gives a low score, and act before losing the customer.
Progress over time
Track your NPS trend month by month and prove the improvement.
How it works
Use the NPS template
Start with the standard question ready — or customize it in seconds.
Share by link or QR
Distribute where your customer is: site, WhatsApp, email or a terminal.
Follow the score live
The dashboard shows NPS and its distribution in real time.
Act on detractors
Use the comments and alerts to win unhappy customers back.
Create your first survey in minutes — free, no card.
Create my NPS survey freeSurvey examples
- Relational NPS (overall brand view)
- Transactional NPS after purchase
- NPS after a support interaction
- Product or app NPS
On your dashboard
- Current NPS score
- Promoter / passive / detractor split
- Progress over time
- Open comments from customers
Frequently asked questions
What counts as a good NPS?+
An NPS above 0 is already positive; above 50 is excellent and above 70 is world class. What matters most is comparing with your sector average and, above all, with your own progress over time.
What is the difference between relational and transactional NPS?+
Relational measures overall brand perception (asked periodically). Transactional measures one specific interaction — right after a purchase or a support call.
How does Loyvox calculate NPS?+
By subtracting the percentage of detractors (0–6) from the percentage of promoters (9–10). The calculation is automatic and the score appears in real time.
What is the difference between NPS and CSAT?+
NPS measures loyalty and recommendation (long term); CSAT measures satisfaction with a single interaction. Many teams use both together.
Do I have to pay to create an NPS survey?+
No. You create and publish your NPS survey on the Loyvox free plan and start collecting answers right away.
Create my NPS survey free
Create your survey in minutes, with AI, no code. Watch the answers arrive in real time.