CES (customer effort) survey template
Find out how hard your customer has to work.
Start from a validated CES template, with the scaled effort question ready to use.
Free to start · No credit card
CES starts from a straightforward premise: a customer who has to work hard to solve a problem leaves. They will not necessarily complain — they simply stop buying. The CES question (how much effort did you have to put in?) captures that better than "were you satisfied?" because it rates the process, not the emotion. It works best right after the contact, while the effort is still fresh.
Templates ready to use
Available in the gallery as soon as you create your account.
CES — Customer Effort
Measure how much effort the customer needs to resolve their issue.
Customer Service Satisfaction
Evaluate the quality of support and customer service.
Pós-Ticket de Suporte
Avalie a experiência após o fechamento de um chamado.
Why start from a template
Ready right away
The scaled effort question comes already built.
Extremely short
One question = high response rate.
See the distribution
Follow effort answers in real time.
Filter by stage
Compare effort across channels and processes with filters.
How to use the template
Create your free account
No credit card. Takes less than 2 minutes.
Pick the template in the gallery
Open the template gallery and select the one you need.
Customize it (or use it as is)
Adjust questions and branding — or publish it unchanged.
Share and collect
Distribute by link or QR and follow answers in real time.
Create your free account and use the template in minutes — no card.
Use the CES template freeFrequently asked questions
What is CES?+
The Customer Effort Score measures how easy (or hard) it was for the customer to solve a problem. It is one of the best predictors of retention.
Is the CES template free?+
Yes, you use it on the Loyvox free plan.
When should I run it?+
Right after a transactional interaction — support, purchase or a process — while the effort is still fresh.
How do I see the results?+
Loyvox shows the distribution of effort answers on the dashboard, in real time, and you can filter by stage.
Use the CES template free
Create your free account and use the template in minutes — no code, no card.