Customer satisfaction (CSAT) survey template
Measure satisfaction at every interaction.
Start from a ready-made CSAT template and find out how satisfied your customer was right after the purchase or the support call.
Free to start · No credit card
CSAT measures something specific: how satisfied the customer was with that interaction — that support call, that purchase, that delivery. It differs from NPS, which rates overall loyalty to the brand. Here you want to know how that particular moment went. Short surveys work better: one or two questions, sent right after the interaction, get far higher response rates than long questionnaires sent days later.
Templates ready to use
Available in the gallery as soon as you create your account.
Product CSAT
Measure satisfaction with specific product features.
Customer Service Satisfaction
Evaluate the quality of support and customer service.
Post-Purchase Satisfaction
Evaluate the shopping experience from start to finish.
Why start from a template
Short and to the point
Few questions = high response rate.
Ready right away
A validated template, no building from scratch.
Customizable
Adapt the scale and the copy to your business.
Live results
Watch satisfaction answers arrive in real time.
How to use the template
Create your free account
No credit card. Takes less than 2 minutes.
Pick the template in the gallery
Open the template gallery and select the one you need.
Customize it (or use it as is)
Adjust questions and branding — or publish it unchanged.
Share and collect
Distribute by link or QR and follow answers in real time.
Create your free account and use the template in minutes — no card.
Use the CSAT template freeFrequently asked questions
Is the CSAT template free?+
Yes, you use it on the Loyvox free plan.
What is the difference between CSAT and NPS?+
CSAT measures satisfaction with one specific interaction; NPS measures overall loyalty to the brand. You can use both.
Can I change the scale?+
Yes — stars, faces or a numeric score. You choose how to measure.
When should I send the survey?+
Right after the interaction (purchase, support, delivery), while the experience is still fresh.
Use the CSAT template free
Create your free account and use the template in minutes — no code, no card.