Measure every interaction the moment it ends
The quality of your support, measured at the right moment.
Share a survey right after each interaction and find out, in real time, what to improve in your support, help desk or after-sales.
Free to start · No credit card
The problem
Companies only find out an interaction went badly when the customer complains publicly or cancels — losing the chance to fix it on the spot.
- No idea about the real quality of each interaction
- Dissatisfaction discovered only once it becomes a complaint
- No way to evaluate agents individually
- Feedback arriving too late to act on
- No indicator to track how support evolves
How Loyvox solves it
With Loyvox you build a short survey (CSAT, CES or NPS) to share right after the interaction — and filter results by channel and period to act fast.
Benefits
Rated at the right moment
Share the link right after the interaction.
Filter the results
Filter by channel and period to spot the gaps.
Dissatisfaction alert
Know immediately when an interaction went badly.
Support that evolves
Track quality over time.
How it works
Pick the metric
CSAT, CES or NPS after the interaction.
Share it at closing
Send the link by email, WhatsApp or QR right afterwards.
Follow it live
Watch scores arrive in real time and filter by channel.
Act on the bad cases
Use the alerts to win customers back on the spot.
Create your first survey in minutes — free, no card.
Create a post-service survey freeSurvey examples
- Post-support interaction rating
- Help desk / call center survey
- WhatsApp service rating
- After-sales and relationship
On your dashboard
- CSAT/CES per interaction
- Results by channel and period
- Score distribution
- Customer comments
Frequently asked questions
Which metric should I use after a service interaction?+
CSAT (satisfaction) and CES (effort) are the most used for rating interactions. Many teams combine both with one open question.
How do I evaluate by agent or channel?+
Include a question or field in the survey identifying the agent, channel or interaction type — then use the dashboard filters to compare results.
When should I send the survey?+
Immediately after the interaction closes, while the experience is still fresh.
Does it work for WhatsApp and phone?+
Yes. You generate a link or QR and send it through whichever channel you prefer, including WhatsApp.
Is it free?+
Yes, you create your post-service survey on the free plan.
Create a post-service survey free
Create your survey in minutes, with AI, no code. Watch the answers arrive in real time.