Measure the quality of your service in real time
For Support, Help Desk and CX managers
Every interaction rated at the right moment.
Share a survey right after each interaction and find out, in real time, what to improve in your support, help desk or after-sales.
Free to start · No credit card
A badly rated interaction becomes a public complaint when the customer has no other channel to speak up. A post-service survey creates that channel — and flips the order: you found out first, before the complaint shows up on a review site. The window to recover an unhappy customer is small, and the real-time alert is what tells you it is still open.
Main challenges
- No idea about the real quality of each interaction
- Dissatisfaction discovered only when it becomes a complaint
- Support feedback that is never collected
- No indicator to track how things evolve
- Reacting late to bad cases
How Loyvox solves it
With Loyvox you build short CSAT or CES surveys to share right after each interaction, with real-time detractor alerts and filters by channel and period.
Features for your team
CSAT and CES ready to go
Satisfaction and effort metrics for service teams.
Dissatisfaction alert
Real-time notice when the score is low.
Link, QR and kiosk
Collect by email, WhatsApp or on a service terminal.
Filters and export
Filter by channel and period and export to CSV.
Benefits
At the right moment
Ask right after the interaction, while it is still fresh.
Recover on the spot
The dissatisfaction alert lets you turn bad cases around.
View by channel
Filter results by channel and period.
Support that improves
Track quality over time.
Build your first survey in minutes — free, no card.
Create a service survey freeSurvey examples
- Post-support CSAT
- CES on problem resolution
- WhatsApp service rating
- Help desk / call center survey
Frequently asked questions
Which metric should I use for support?+
CSAT (satisfaction) and CES (effort) are the most common. You can combine both with one open question.
How do I evaluate by channel or agent?+
Include a field identifying the channel or agent in the survey and use the dashboard filters to compare results.
Am I notified when service is rated poorly?+
Yes — the detractor alert notifies you in real time when someone gives a low score.
Does it work for WhatsApp and terminals?+
Yes, you generate a link or QR and use whichever channel you prefer, including WhatsApp and kiosk mode.
Create a service survey free
Create your survey in minutes, with AI, no code. Watch the answers arrive in real time.