Manage the whole customer experience in one place
For CX and Voice of the Customer leaders
Every point of the journey, measured and improved.
Combine NPS, CSAT and CES to measure experience at every interaction, with detractor alerts and real-time results.
Free to start · No credit card
CX measured at a single point never tells the whole story. A customer can walk away happy with the purchase and frustrated by the support that followed. Or love the service and find the product hard to use day to day. To understand the real experience you have to measure at several moments of the journey, with metrics suited to each kind of interaction.
Main challenges
- Experience measured in a fragmented way
- No idea where the friction in the journey is
- CX metrics that differ and cannot be compared
- Dissatisfaction detected far too late
- Feedback that never turns into improvement
How Loyvox solves it
Loyvox brings the main CX metrics (NPS, CSAT, CES) together in surveys that are easy to build and distribute by link or QR at any point of the journey — with detractor alerts and live results.
Features for your team
NPS, CSAT and CES
The three CX metrics on a single platform.
Detractor alert
Know the moment the experience breaks down.
Link, QR, embed and kiosk
Collect at every touchpoint.
Real time + filters
Follow and segment results live.
Benefits
One unified view
Every CX metric in the same place.
Finds the friction
Discover where the journey stalls and prioritize.
Immediate action
Alerts get the team moving right away.
Improvement you can prove
Track how the metrics evolve over time.
Build your first survey in minutes — free, no card.
Create a CX survey freeSurvey examples
- Relational and transactional NPS
- Post-interaction CSAT
- CES on critical processes
- Customer journey survey
Frequently asked questions
Which CX metric should I use?+
It depends on the goal: NPS for loyalty, CSAT for satisfaction with interactions, and CES to measure effort. Loyvox supports all three.
Can I collect at several touchpoints?+
Yes. You generate a link, QR, embed button or kiosk mode and collect on your site, in store, by email or at a terminal.
Do I get notified when the experience is bad?+
Yes — the detractor alert tells you in real time when someone gives a low score.
Can I start for free?+
Yes, the free plan lets you build and publish your CX surveys.
Create a CX survey free
Create your survey in minutes, with AI, no code. Watch the answers arrive in real time.