Cut churn by listening to customers at the right moment
For CS Managers and Heads of CX
Act before the customer thinks about cancelling.
Measure NPS and satisfaction across the journey and get an alert the moment a customer turns detractor — so CS can act before the account is lost.
Free to start · No credit card
Churn rarely comes out of nowhere. There are almost always signals first — a low NPS score, a short answer on a satisfaction survey, a ticket that never really got resolved. The problem is that those signals sit scattered and unowned. A CS team that collects NPS and satisfaction systematically can see the risk coming instead of reacting after the customer has already decided to leave.
Main challenges
- Churn risk discovered far too late
- No visibility into which customers are unhappy
- Customer feedback scattered with no owner
- No health indicator to track the book of business
- Reacting to problems instead of anticipating them
How Loyvox solves it
Loyvox lets you measure NPS and CSAT at key moments of the journey and fires an alert the instant someone answers as a detractor — giving CS a chance to win the customer back right away.
Features for your team
NPS and CSAT ready to go
Loyalty and satisfaction templates you can use right now.
Real-time detractor alert
Notified as soon as someone gives a low score.
Response filters
Segment by period and profile to prioritize accounts.
Webhooks and export
Connect to your CRM/CS tool and export to CSV.
Benefits
Gets ahead of churn
Act on detractors before the cancellation.
Book under control
Track satisfaction and prioritize the right accounts.
Fast response
An immediate alert shortens reaction time.
Fits your workflow
Webhooks carry feedback to where CS actually works.
Build your first survey in minutes — free, no card.
Create a CS survey freeSurvey examples
- Relational NPS across the base
- Post-onboarding CSAT
- Customer health survey
- Post-renewal NPS
Frequently asked questions
How does the detractor alert work?+
As soon as a customer answers as a detractor (a low NPS score), Loyvox sends a notification — in real time — so the team can act.
Can I integrate with my CRM?+
Yes. Loyvox sends webhooks on every response and supports CSV export to bring the data into your CRM or CS tool.
Can I prioritize accounts from the results?+
Yes — with response filters you segment by period and profile to focus on the accounts that matter most.
Is it free to try?+
Yes, you start on the free plan, no card required.
Create a CS survey free
Create your survey in minutes, with AI, no code. Watch the answers arrive in real time.